General Information: Payment: We accept Visa and Mastercard . Shipping Time: Most In-stock merchandise will arrive to you in approximately 7 business days (longer during the holidays). Shipping Method: Our preferred methods of shipping are FEDEX ground and UPS ground, insured. We will not ship to PO Boxes. Greeting cards will usually be shipped via USPS. At our discretion, we may require a signature for orders over $100. Orders shipped outside the US are not eligible for free shipping. Sales Tax: Any order that will be shipped to a Massachusetts shipping address, we will add 6% Massachusetts state sales tax. Returns: We understand that occasionally an item needs to be returned or exchanged. Please adhere to the following return policy for damaged merchandise, exchanges/returns. Damaged Merchandise will be exchanged with the same or similar item based on availability. The replacement item will be shipped at no additional charge to you. You must notify Redsoxmemorabilia.com by email or telephone within 5 days of receipt of damaged merchandise and we will issue a return authorization. We determine the receipt date to be the same date that our shipper records as their delivery date of the order. Redsoxmemorabilia.com will initiate a damage claim with the shipping company that was responsible for delivering your merchandise. Customer must have packaging available for a specified period of time for the shipper, (UPS, USPS, etc.), to examine the extent of the damage. If instructed to do so, please ship your return via the shipper we request (usually FEDEX ground or UPS ground) and retain your shipping receipt until exchange/credit process has been completed. Exchanges/Returns will be made on non-damaged merchandise only with our approval and accompanied by our return authorization number. You must notify Redsoxmemorabilia.com by email or telephone within 30 days of receipt of your order for return authorization. We determine the receipt date to be the same date that our shipper records as their delivery date of the order. Certain items and special orders may be assessed a nominal restocking fee of 10% of the original purchase price. If you are requesting to make an Exchange/Return that is not a result of a shipping error or damage, shipping costs will not be refundable and you will be responsible for shipping costs to return merchandise. Please ship your return via UPS ground and retain your shipping receipt until exchange/credit process has been completed. Product Information: All shipping information is for shipping to a mainland US address. We will add the applicable shippers' charge for shipments to: Alaska, Hawaii, The US Islands and international addresses. Memorabilia orders Signed memorabilia orders: ** Effective Immediately ** Receive *** FREE SHIPPING *** on all signed memorabilia orders (Framed Jerseys, Stadium seats, and other oversized items are excluded)within mainland US. We will quote shipping on oversized items. Please email us at info@redsoxmemorabilia.com or by clicking here ---> Email us. You can also call us at 978-250-0457 between 9:00 AM and 6:00 PM est for shipping charges to ship Framed Jerseys. Greeting Card orders *** FREE SHIPPING *** for all greeting card orders that meet the minimum order requirement of 5 cards and/or stickers. Orders less than 5 cards and/or stickers will be charged $2.25 for shipping per address within the U.S.. Shipping for this item will be via USPS 1st Class Ground. Gift Items Merchandise from the "Gift" category will incur a $10 shipping charge per address. If a greeting card (Birthday or general), or personalized note is requested, we will be glad to provide one at no charge. Gift Items ordered at the same time and shipped to the same address as signed memorabilia will receive the *** FREE SHIPPING *** promo.* Jewelry & Watches Jewelry Shipping: Please allow approximately 2 weeks for standard delivery for all 14k, 10k and sterling silver jewelry. Each item is custom manufactured per your order. Watches ship in appx. 5 to 7 days. Jewelry Shipping Charge: $10.00 per address (may not be combined with memorabilia free shipping promo.)within mainland US. Watch Warrantees: All watches carry a two year limited warranty against defects in materials and workmanship, and can be returned for repair at no charge. Team Timers have a one year warranty. Leather straps and stainless bracelets are not covered under the warranty. Watches which show significant wear or damage should be returned by the customer to the manufacturer. The customer should follow the warranty instructions included with their watch. Watches that have been damaged or abused will be subject to repair costs. The customer will be called with a repair estimate, if needed. Included with the watch for repair, the customer must provide a check or VISA/MC number for the shipping charge of $9.00. Jewelry Warantee: All 14k Gold, all 10k Gold and all Sterling Silver pieces carry a lifetime limited warranty against defects in materials and workmanship, and can be returned for replacement or repair at no charge. Warantee work will be perfomed by Anderson Jewelery, Inc. Providence, RI. Jewelry Returns: Defective merchandise may be returned freight prepaid within thirty days of receipt of order for full credit or replacement. Please call customer service at 978-250-0457 for a RA# to make your return. Your return must include a copy of the original invoice. Accessories, gold giants and custom orders are non-returnable. (Accessories, gold "giants," white gold, and custom orders are non-returnable. Questions: Please email us at info@redsoxmemorabilia.com or by clicking here ---> Email us. You can also call us at 978-250-0457 between 9:00 AM and 9:00 PM est. Authentication is provided by the companies you trust: Steiner Sports, UpperDeck Authenticated, MLB Authenticated, Scoreboard, Schwartz Sports, Sports Images, Tri Star, Mounted Memories,Green Diamond, Great North Road, Bob Pace Boxing. All merchandise prices are based on instock availabilty. Please Note: The collectible nature of authenticated sports memorabilia and players' signing schedules could affect the availability of certain items. As a result, in stock items may be in limited quantities. If your desired item happens to be out of stock when you place your order, we will gladly try to locate the item for you from the same or alternate authenticator, however the price of the new item may differ from what was previously in stock. Are you looking for an item/player that is not shown in our on line store, please contact us.